Refund Policy

Payments made through this portal are generally non-refundable. In case the amount is deducted from the citizen's bank account but the receipt is not generated, users may contact Nagar Palika Parishad Pukhrayan for verification. Eligible refund cases, if any, shall be processed only after successful verification and reconciliation of the transaction. Refund processing timelines may vary depending upon banking procedures and payment gateway settlement cycles. Nagar Palika Parishad Pukhrayan reserves the right to approve or reject refund requests as per applicable rules and financial regulations.